FAQ
Product Information
Discover the secrets behind our luxurious formulations and learn how to best incorporate them into your beauty routine.
Are Keilance products cruelty-free?
Absolutely! At Keilance, we believe in kindness, both to our customers and to all living beings. We are committed to creating high-quality products without ever testing on animals.
Shipping, Returns & Refunds
Your questions about delivery, returns, and refunds can be found here. We strive to provide a comfortable shopping experience.
What are the shipping costs?
Shipping costs vary depending on your location and the weight of the product ordered. You can find the estimated shipping cost during checkout.
When will I receive my order?
For most countries shipping takes anywhere from 5 to 10 business days, depending on your local post and customs authorities.
What is your return policy?
We accept returns within 30 days of the original purchase date. Items must be in their original condition, unused, unopened, and in their original packaging
What should I do if I receive the wrong or damaged product?
Please do reach out to us via this contact form form and we'll fix that for you. Sorry!
Account & Security
Find answers to all your account-related questions and learn how we prioritize the security of your personal information.
How do I create an account?
Creating an account is easy! Simply click on the "Login/Register" button at the top of the page and follow the on-screen instructions.
Is my personal information secure?
Yes, we take your privacy seriously and use strong security measures to protect your personal information.
